Privacy and Data Policy

This Privacy Policy explains how PlayZax collects, uses and protects personal information when you use our online casino and related services in the United Kingdom. We take your privacy seriously and set out below what data we hold, why we need it, how we keep it safe and the choices available to you.

Types of data we collect

Personal data

We collect information you provide when registering an account or contacting us, such as your name, date of birth, email address, phone number and proof of identity and address. This information is necessary to verify your age, confirm eligibility and meet legal obligations.

Technical data

We log details about your device and connection, including IP address, browser type, operating system, device identifiers and pages visited. This helps us maintain security, troubleshoot issues and optimise the site for mobile and desktop use.

Transactional data

Information about deposits, withdrawals and betting or gaming activity is recorded. We keep transaction dates, amounts, payment methods and gaming history to process payments, prevent fraud and comply with anti-money laundering checks.

Other information

We may collect communications you send to us, responses to surveys, and behavioural data such as game preferences and recent wins, used to tailor your experience and for analytic purposes.

How we use your information

We use personal and transactional data to provide and manage your account, process payments, handle withdrawals, respond to enquiries and detect suspicious activity. Technical and behavioural data are used to improve site performance, prevent fraud and deliver relevant offers where you have consented to receive them.

Data protection and storage

We store your data securely and limit access to authorised staff and approved service providers. Personal data is retained only as long as necessary to provide services, meet legal requirements and resolve disputes. We use industry-standard encryption and security controls to protect data in transit and at rest.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support the login process and measure site usage. Some cookies are essential for account functionality, while others support analytics and marketing. You can manage cookie settings via your browser or the site controls.

Your rights

You have rights to access the personal information we hold about you, request correction of inaccurate data, request deletion in certain circumstances and object to processing for direct marketing. You may also ask for restrictions on processing where applicable.

Access, correction and deletion of data

To exercise your rights contact our data team. We will respond in line with applicable UK data protection law and may require proof of identity before making changes. In some cases we may need to retain limited information for legal or regulatory reasons.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention agencies and other suppliers who support our services. We do not sell personal data. All third parties are required to protect data to a standard consistent with this policy.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be notified via the site. If you have questions about this policy, contact our data protection team at [email protected].